1. Introduction
25 Spaces Real Estate (“25Spaces”, “we”, “us”, or “our”) is a real estate brokerage licensed in the State of Qatar, holding Commercial Registration No. 61349, Real Estate Regulatory Authority (Aqarat / RERA) Registration No. 117, and Ministry of Justice Broker License No. 117.
This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website at www.25spaces.com (the “Website”) or otherwise interact with us. It also explains your rights under the applicable data protection laws of the State of Qatar.
We are committed to handling your personal data in accordance with Law No. 13 of 2016 Concerning Personal Data Privacy Protection (the “PDPPL”) and the guidelines issued by the National Cyber Governance and Assurance Affairs (NCGAA) under the Ministry of Communications and Information Technology (MCIT).
By using our Website or submitting information through it, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
For the purposes of the PDPPL, the data controller is:
- 25 Spaces Real Estate
- Commercial Registration No.: 61349
- Aqarat / RERA Registration No.: 117
- Ministry of Justice Broker License No.: 117
- Registered Office: Unit No. 64, Building No. 8, Al Hambra Street, Medina Centrale, The Pearl Island, Zone 66, Street 137, Doha, Qatar
- Email: info@25spaces.com
- Telephone: +974 4464 2525
3. Personal Data We Collect
We collect only the personal data that is necessary for the purposes described in this Privacy Policy.
3.1 Information You Provide to Us
When you complete a contact or enquiry form on the Website (for example, to enquire about a specific property), we collect:
- Your full name;
- Your email address;
- Your mobile or telephone number;
- The content of any message or enquiry you send us, including the property you are enquiring about.
3.2 Information Collected Automatically
When you visit the Website, our hosting providers and analytics tools may automatically collect limited technical information, such as your IP address, browser type, device type, pages visited, time spent on the Website, and cookies (see Section 7 below).
4. Purposes and Legal Basis for Processing
In accordance with the PDPPL, we process your personal data on the following lawful bases and for the following purposes:
4.1 To Respond to Your Enquiries
We use the information you submit through contact and property-enquiry forms to respond to you, provide requested information about properties, arrange viewings, and follow up on your interest. The legal basis is your consent, which you provide when you voluntarily submit the form, and our legitimate interest in conducting our brokerage activities.
4.2 To Provide Real Estate Brokerage Services
As a licensed real estate broker under Law No. 22 of 2017, we use your information to perform brokerage activities, including arranging property viewings, negotiating on your behalf where instructed, and facilitating lease or sale transactions.
4.3 Marketing Communications
Where you have given us your consent, we may send you marketing emails about properties, services, market updates, and offers that may be of interest to you. You can withdraw your consent at any time (see Section 5).
4.4 To Improve the Website and Our Services
We use aggregated and anonymised analytics data to understand how visitors use the Website and to improve its content, structure, and performance.
4.5 To Comply With Legal Obligations
We may process and retain your personal data to comply with applicable laws, regulations, and lawful requests from competent authorities in the State of Qatar, including the Real Estate Regulatory Authority (Aqarat), the Ministry of Justice, and the NCGAA.
5. Your Rights
Under the PDPPL, you have the following rights with respect to your personal data:
- Right of access: You may request confirmation of whether we process your personal data and obtain a copy of it.
- Right to rectification: You may request that inaccurate or incomplete personal data be corrected.
- Right to erasure: You may request the deletion of your personal data where we no longer have a lawful reason to keep it.
- Right to object: You may object to the processing of your personal data for purposes such as direct marketing.
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to lodge a complaint: You may lodge a complaint with the Compliance and Data Protection Department at the Ministry of Communications and Information Technology (MCIT) if you believe your rights under the PDPPL have been violated.
To exercise any of these rights, please contact us at info@25spaces.com. We will respond to your request within a reasonable period and in accordance with the PDPPL. We may ask you to verify your identity before acting on your request.
6. Sharing and Disclosure of Personal Data
We treat your personal data as confidential and do not sell it. We may share your personal data only in the following circumstances:
- With our staff and licensed agents who need the information to respond to your enquiry and provide brokerage services.
- With trusted third-party service providers that support our Website and operations (including hosting, email, analytics, and email marketing platforms). Some of these providers are located outside the State of Qatar; where this is the case, we take reasonable steps to ensure your personal data continues to be protected in accordance with the PDPPL. These providers process personal data only on our instructions.
- Where required by law, court order, or lawful request by competent authorities in the State of Qatar, including the Ministry of Justice, Aqarat, and the NCGAA.
7. Cookies and Similar Technologies
The Website uses cookies and similar technologies to operate correctly, remember your preferences, and analyse traffic. We use strictly necessary cookies required for the Website to function, and analytics cookies that help us understand how visitors use the Website.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.
8. Data Retention
We retain personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law. Contact and enquiry form submissions are retained for two (2) years from the date of last interaction, after which they are deleted or anonymised. Records required by law, including those related to real estate brokerage activities under Law No. 22 of 2017, are retained for the period required.
9. Security and Data Breach Notification
We implement reasonable technical, administrative, and organisational measures designed to protect your personal data from unauthorised access, disclosure, alteration, loss, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
In the event of a personal data breach that is likely to affect your privacy, we will, in accordance with the PDPPL, notify the Compliance and Data Protection Department and affected individuals without undue delay.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on the Website with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.
11. Governing Law and Contact
This Privacy Policy is governed by the laws of the State of Qatar, and any dispute arising from it is subject to the exclusive jurisdiction of the competent courts of the State of Qatar.
For any questions, concerns, or requests regarding this Privacy Policy or our processing of your personal data, please contact us at info@25spaces.com or +974 4464 2525.